The AI Revolution in Beauty

April 28, 2024

Estée Lauder Companies and Microsoft Corp. have joined forces in an exciting collaboration to drive innovation in the prestige beauty industry. The AI Innovation Lab, is set to revolutionise consumer connections and speed to market for ELC's renowned beauty brands. By harnessing the powerful generative AI capabilities of Microsoft's Azure OpenAI Service, the partnership aims to create closer consumer engagement and enhance local relevancy.

This expanded collaboration will pave the way for impactful use cases across various aspects of ELC's business:

  1. Agile Marketing Solutions: Together, ELC and Microsoft have developed an internal generative AI chatbot to boost marketing effectiveness globally. This innovative tool leverages advanced conversational AI technology to swiftly navigate ELC's vast product database, enabling brands to launch tailored campaigns with greater efficiency.
  2. Rapid Product Innovation: With generative AI tools integrated into research and development processes, ELC aims to accelerate product development cycles. By staying ahead of emerging trends and consumer preferences, scientists and product specialists can respond promptly to market demands.

Jane Lauder, EVP, Enterprise Marketing, and chief data officer at The Estée Lauder Companies, emphasised the role of technology in enhancing consumer experiences while maintaining product quality. She highlighted Microsoft's expertise and generative AI tools as pivotal in driving personalized experiences and faster insights to action.

Shelley Bransten, corporate vice president, Global Industry Solutions at Microsoft, echoed the sentiment, underscoring the transformative potential of generative AI in the beauty industry. Together, the partnership seeks to pioneer new customer experiences, streamline product development, and foster sustainable innovation.

This collaboration builds upon ELC and Microsoft's longstanding relationship, which saw the successful launch of the Voice-Enabled Makeup Assistant in 2023. Looking ahead, the AI Innovation Lab represents a commitment to ongoing innovation and industry leadership. As the beauty landscape evolves, ELC and Microsoft are poised to shape the future of beauty with cutting-edge AI solutions.

As the beauty industry embraces digital transformation and AI-driven innovation, the need for upskilling and education becomes increasingly evident. Digital Bricks stands at the forefront of this movement, empowering individuals and organisations to navigate the evolving landscape of AI and emerging technologies.